$2.50
$2.50
$2.50
$2.50
$2.50
$2.50
$59.70
If you would like to leave a review on a particular product you can do so on the products page. If you would like to leave a general testimonial on my service and/or products below please contact me.
I recently moved my website to a new provider, you will need to create a new login for this website.
I mail all orders using Australia Post. Once your order had been processed you'll receive an email from Australia Post with your tracking number. Check your spam or trash folder if you have not received an email within working day or two of ordering. If you have checked and still have no email contact me and I will give you your tracking number. You can track your order here. Alternatively you can download the Australia Post app. The app will automatically send you details of your order and the estimated day of delivery.
I aim to post within 48 hours of receiving payments (excluding weekends and public holidays). If you need something added to your order please contact me as soon as possible. Once your order has been wrapped ready to dispatch no more products can be added.
This can happen from time to time. If I am low on stock and customers buy products from my physical store the product can still show as in stock online. If this happens I will contact you and ask you if you would like to swap the product for another product of the same value.
Your items will be mailed in a suitably sized satchel or box. I take care to package them tightly and securely, however I can not guarantee that they will arrive that way. Once they leave my shop I have no control over them. They will leave here packed well with padding and securely sealed.
Yes. Just contact me with your order details and I will send you an invoice with the payment details.
I run 19 Mosaics by myself. Sometimes I am with a customer in my store, driving, etc. at the time of the call. You can leave me a message and I will call you back as soon as possible. You may prefer to:
Yes. I can't guarantee I will be able to source the item but I will try.
In some cases yes. If I have some on order I am happy to hold the product on arrival and let you know when it arrives. I can't hold an order forever. If I have not heard from you for several weeks the product will be placed back online and/or in my physical store.
6 Station Street, Kootingal NSW Australia (around 15 minutes drive from Tamworth)
My online store is always open.
You can call me during business hours, send me a text anytime, or send me a Messenger message via Facebook or my website. I will answer your inquiry as soon as possible. I am not able to answer all calls immediately as I may be with a customer, driving etc. To ensure I receive your inquiry it's best to email or message.
My physical business is not open yet as we are currently doing some construction and awaiting council approval. You can order online if preferable and organise a pick-up time.
19 Mosaics was born in 2018
